Hotel Staff

Hotels employ a wide variety of staff members. The front desk is operated by a front desk manager, and other desk clerks that deal with the hotel guests. There is also a staff of housekeepers or maids to clean the rooms. All of the employees are overseen by a general manager, and others such as guest services managers. Hotels range in size from motels, which have a much smaller staff, to resorts, which can employ thousands. Larger hotels can also employ chefs and bartenders if there is a restaurant in the hotel.

General Managers

General Managers are responsible for running all of the hotel’s operations. They commonly employed at smaller hotels. There can also be an assistant manager, floor managers, guest services managers, shift managers, or sales mangers. These different types of hotel managers oversee certain areas of a larger hotel or resort, where there are a lot more employees to be accountable for. They each have specific duties and report to the hotel’s GM for instruction.

Front Desk and Guest Services

Another type of manager is the front desk or front office manager. He or she is responsible for one of the most important jobs at the hotel, setting up reservations. They can also be called reservations clerks, or timeshare clerks. They deal with scheduling when guests arrive and check-out and things of that nature. They also help to train the front desk staff. Most hotel managers have completed a BS or BA degree, and they earn on average $42,000 per year.

Housekeeping and Maid

The maids and cleaners are responsible for keeping the hotel spic and span. Maids clean the private guest rooms. When the guests are gone for the day, the maids and housekeeping staff cleans the room and replaces things like towels, sheets, cups, toilet paper, and other necessities. They also vacuum, make the beds, and take out the garbage. It is custom to leave a tip for the maid staff upon checkout. Janitors are also employed at hotels to clean the public areas of the hotel and perform maintenance. At hotels with a large staff, there are also assistant housekeepers and floor supervisors. You do not have to have a college degree to be a maid or member of the housekeeping staff. The job outlook is fair for housekeepers, and most people make around minimum wage. Bigger hotels may pay their maids more per hour and offer benefits. Most smaller hotels pay the housekeeping staff by hourly-wages and tips.